Desktop Support Analyst / Technician

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Company Info
Clarity Technology Group, Inc.

434 S. Yellowstone Drive
Madison, WI, United States

Phone: 8157429356
Web Site:

Company Profile

Desktop Support Analyst / Technician


Job ID:



Madison, WI, United States 


Information Technology


35,000-50,000 per year

Job Views:


Zip Code:


Employment Type:

Full time



Job Description:

You are a strong communicator who enjoys helping others.
You are a skilled problem solver who is always looking to sink your teeth into something new.
This is a Tier I/Tier II position focused primarily on supporting Windows Desktop and Microsoft Office 365. You will work with users over the phone, over remote support sessions and in-person on-site at our client's locations as needed. Additionally, you may be asked to help with IT related projects including technology deployments, migrations and upgrades. This position is based from our office in Madison, WI.
We strongly encourage skill development in this position and additional responsibilities are available as your knowledge and experience expand.
Our company, Clarity Technology Group, Inc. is a Managed Service Provider with a hardworking team of technicians and software engineers. We maintain a very flexible and relaxed office environment. We enjoy the demand of our jobs and work hard every day to go above and beyond our client's expectations.
If you need a challenge and think you would be a good fit for our team, we encourage you to apply.
Duties & Responsibilities:
  • Provide desktop support to end users via remote support sessions and on-site
  • Provide desktop support for Microsoft technologies including Windows and Office 365
  • Configure and deploy new laptop and desktop systems
  • Build new desktop systems
  • Document incidents and follow resolution procedures 
  • Provide exceptional customer service at all times

Job Requirements:

Experience and Skill Requirements:
  • Strong communication and customer service skills required
  • Must enjoy working as part of a team
  • Ability to work in a fast-paced environment
  • Ability to solve problems and learn quickly
  • Valid driver’s license with excellent driving record
  • Experience with Microsoft Windows and Office 365
  • Experience with building desktops and troubleshooting hardware issues
  • Associate's or Bachelor's degree in an Information Technology related field is preferred
  • 1-2 years of previous technical support experience is preferred
  • Experience with Active Directory and Group Policy a plus

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