Customer Service Representative - 1138

 
Company Info

Employee Benefits Corporation

1350 Deming Way Suite 300
Middleton, WI, United States

Phone: 6088298321
Web Site: www.ebcflex.com

Company Profile


Customer Service Representative - 1138


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Job ID:

3073

Location:

Middleton, WI, United States 

Category:

Admin-Clerical, Customer Service
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Job Views:

299

Zip Code:

53562

Posted:

05.04.2017
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Occupations:

Customer Support: Call Center, Technical Customer Service

Job Description:

Employee Benefits Corporation is seeking qualified candidates for the position of Participant Services Specialist I. This position is located in Middleton, WI.  The Participant Services Specialist I is responsible for responding to all incoming telephone calls from BESTflex, Debit Card, EBC HRA and COBRASecure participant inquiries and providing an outstanding experience to all customers.

Job Requirements:

The ideal candidate will have 0-2 years of customer service experience along with excellent phone etiquette and strong active listening skills. They will have the ability to maintain a positive attitude in a high stress, high phone volume atmosphere and the ability to adapt and respond readily to changing situations/multiple priorities in a fast paced, repetitive work atmosphere.  Proficiency with Word and Excel is required.  Previous experience in a call center environment and/or in the insurance industry preferred.  Associates degree preferred.