Company Info
University of Wisconsin - Madison, Division of Information Technology (DoIT)

1210 W Dayton Street
Madison, WI, United States

Phone: 608-263-1790
Web Site: https://it.wisc.edu/about/division-of-information-technology/

Company Profile


Desktop and App Support Tech


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Job ID:

3084

Location:

Madison, WI, United States 

Category:

Information Technology

Salary:

22.00 - 25.50 per hour
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Job Views:

282

Zip Code:

53706

Employment Type:

Full time

Posted:

05.09.2017
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Job Description:

The Security and Application Support team within UW-Madison’s Division of Information Technology (DoIT) is seeking a Desktop and App Support Tech to join our team.  As a Security and Application Support technician, you will work with a variety of campus customers to assist in the planning, deployment and daily support of endpoints in use around campus.  This will involve resolving customer issues, documenting changes to devices within a change management system and deploying new and replacement systems for a diverse customer and product base.  These responsibilities also include modifying Windows Group Policies, host-based firewall rules, antivirus settings and user accounts.

Job Requirements:

Ideal candidates will have experience with:
 * Technical and business experience in the support of end-user desktops, laptops and peripherals in a medium to large enterprise environment.
 * Excellent customer service skills.
 * Effective oral, written and interpersonal communication skills.
 * Applied or trained skills needed to contend with potentially difficult situations with peers and end-users/customers.
 * Knowledge of operating system installation, support and management using at least one endpoint management tool (managed antivirus and other tools such as Active Directory, Open Directory, SCCM, BigFix, etc)