Company Info

Veridian Homes

6801 South Towne Drive
Madison, WI, United States

Phone: 6082263136
Web Site: http://www.veridianhomes.com/

Company Profile


Customer Care Representative


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Job ID:

3154

Location:

Madison, WI, United States 

Category:

Admin-Clerical, 349, Customer Service
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Job Views:

32

Zip Code:

53713

Posted:

06.06.2017
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Job Description:

If you have a knack for navigating challenging situations while maintaining your composure and a positive attitude, we are looking for you!
 
Responsibilities include, but are not limited to:
  • Coordinating responses to homeowner warranty calls and emails – scheduling service with the homeowner and trade partner
  • Following up with homeowners to ensure warranty work is completed to their satisfaction.
  • Working directly and daily with the Personal Builders throughout the build and warranty process  
  • Assisting in determining and documenting root cause
  • Tracking and reporting service levels, satisfaction, response rates and costs
  • Performing related administrative duties

Job Requirements:

The successful candidate will possess strong attention to detail, superior customer service skills along with the proven ability to manage multiple priorities and provide consistent follow-through.  Hands-on experience with MS Word and Excel is required. Education and experience in residential construction is desired.