IT Customer Service Bureau Director

Company Info
Wisconsin Department of Revenue

WI, United States

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Company Profile

IT Customer Service Bureau Director


Job ID:



Madison, WI, United States 


Business Management, Information Technology


$48.07-$52.88 per hour

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Employment Type:

Full time



Job Description:

The Department of Revenue (DOR); Division of Technology Services seeks to hire a passionate, creative, motivated and talented manager to lead our Customer Service Bureau.  This bureau is responsible for the delivery of the end-to-end technology user experience within the organization. The bureau manages most first contacts that DTS has with internal DOR staff and with external partners that are using DOR technical services. This includes the service desk, workstation support, security, telephony, application support and infrastructure.

The position located in our Madison office will have a strong focus on user experience, customer service, promoting a culture of continuous improvement, and delivering better business outcomes through the use of technology.

If you enjoy working in a fast paced, challenging, cutting edge environment, please consider applying for this rewarding position. The position is located at our main office in Madison, Wisconsin.

Job Requirements:

Minimum qualified candidates will have each of the following: 
1. Experience with managerial principles and practices.
2. Experience with strategic business planning, goal setting, performance measures and action plans.
3. Experience effectively setting and managing priorities.
4. Experience improving or re-engineering business processes.
5. Experience coordinating technology related projects.


Apply online! To apply, click “Log In” to access your existing account or to create a new account if you don’t have an account with Wisc.Jobs. Once you are logged in, click “Apply Now.” You will be asked to provide your personal information, attach a resume, and then answer some questions.  Online applications that do not include all of the requested materials will not be considered.

Career Executive (CE) Employees: For applicants who earned permissive reinstatement eligibility prior to July 1, 2016, please apply online following the application process.

For current classified state service Career Executive applicants, submit the following to Linda S. Weber via email at (include S in email) by the indicated deadline date:  cover letter and resume that highlights your qualifications as they pertain to this positon.  In your cover letter, be sure to state your current Career Executive classification, pay schedule and pay range. Do not apply online via WiscJobs.

The Department of Revenue will conduct criminal background and tax non-filer checks on candidates prior to offer of hire. Interview results may be reused in accordance with the State of WI interview reuse policy.

Applicants must be legally entitled to work in the United States.  The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time.