Company Info

City of Madison

210 Martin Luther King Blvd.
Madison, WI, United States

Phone: 6082664615
Web Site:

Company Profile

IT Specialist 3


Job ID:



Madison, WI, United States 


Information Technology


$66,526.72 - 79,953.12 per year

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Zip Code:


Employment Type:

Full time



Job Description:


Do you have what it takes to maintain the integrity and security of the network for the second largest city in Wisconsin?  The City of Madison is looking for an advanced level information technology professional to work with leading edge government technology.  This individual will participate in researching new technology and maintaining network security systems.

Madison, Wisconsin has been recognized as one of the best places to live in the country.  Our progressive IT organization has a culture of innovation, collaboration and work/life balance.  This position offers an opportunity to serve the public by supporting the mission critical services of Public Works Agencies, Police, Fire, Health, Metro Transit and all City Agencies.  In addition, IT is working on initiatives to bridge the Digital Divide and help improve the lives of citizens.

The City of Madison offers a competitive benefits package, including a generous leave package, a variety of insurance options at a low cost to employees, and non-traditional benefits such as a free City bus pass, flexible work schedules and telecommuting options.  View a complete listing of benefits.  Consider joining our team!

This is a professional advanced-level position responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the computer system infrastructure; ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff  and Partners in the configuration and support of the City of Madison's  Active Directory environment, Server Hardware, Virtual environment, e-mail system, e-mail archival system, surveillance camera system, Video Conferencing system, and network server hardware.
This position will work on more complex aspects of the support of network systems, hardware and software. Duties of this position include: System administration of Active Directory objects and components; Support security configuration and coordination with authorized agency security contacts; Coordination and administration of Active directory compliance audits; Manage Microsoft Exchange email accounts and mailbox management; Manage VPN and Token support for enterprise remote management; Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements; Develop and maintain installation and configuration procedures; Coordinate with vendors to obtain new or replacement parts and research latest technical information to upgrade or repair server hardware or infrastructure software; General administration of a virtual server environment; and Design, installation and administration of the City's surveillance camera system storage system and cameras, and provide video conference support, such as the installation, upgrade, and support of endpoints and educate end users by way of in-person training and written documentation.
Work may involve some team leader responsibility on specific projects, as assigned and is performed under the general direction of a senior level professional or supervisor.
The City of Madison is dedicated to eliminating racial inequalities. Successful candidates will demonstrate the ability to successfully work with multicultural communities.



To view the questions, click on the supplemental question tab OR view the bottom section of the job bulletin.


System Administration
•Engineering of System Administrator-related solutions for various project and operational needs.
•Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
•Develop and maintain installation and configuration procedures; Contribute to and maintain system standards.
•Research and recommend innovative, and where possible automated approaches for system administration tasks.
•Identify approaches that leverage our resources and provide economies of scale.
•Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
•Perform regular security monitoring to identify any possible intrusions.
•Create, change, and delete user accounts per request.
•Provide Tier III/other support per request from various agencies.
•Investigate and troubleshoot issues.
•Repair and recover from hardware or software failures.
•Coordinate and communicate with impacted constituencies.
E-mail System and E-mail Archival System Support •Add and maintain mailboxes.
•Assist customers with email records retrieval and requests.
•Locate and process any quarantined emails requested by customers.
Enterprise Surveillance Camera System •Assist with the design, installation and configuration of the system.
•Troubleshoot surveillance camera issues with customers.
•Set up new cameras on system.
•Locate and secure video evidence when requested.
•Set up and configure new servers to support system.
•Secure quotes from area resellers for equipment.
Support and Troubleshoot Polycom Video Conferencing System •Assist customers with set up of equipment for court hearings.
•Troubleshoot issues with conferencing as they arise.
Project Management for Installation and Implementation of New Network Products •Meet with customers to determine business need and constraints.
•Evaluate product for technical and security considerations.
•Coordinate with other technical teams for server build, development requests, web-site considerations, firewall changes, Help Desk support, and licensing and maintenance costs.
•Schedule and document all network changes.
•Provide education to IT staff and customer by way of in-person discussions and written documentation.
•Install product on the City network in accordance with Change Management procedures.
•Test product and enable customer to work directly with the product.
•Conclude project and provide long term product support.
Miscellaneous •Create and maintain all documentation related to duties.
•Adhere to Event, Incident and Change Management processes.
•Educate IT staff and customer by way of in-person discussions and written documentation.
•Demonstrate the ability to successfully work with multicultural communities.

Perform related work as assigned.

Job Requirements:

•Six years of objective-level professional experience in the support of network security systems and processes. 
•An Associate's or Bachelor's degree in computer science or a related field may be substituted for two of the years of directly related professional experience.

If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:

Four years of experience applying the following:
•Desktop and server hardware, system technology and their effective application.
•Microsoft Active directory structure and support.
•Microsoft Active directory security design and principals.
•Microsoft Windows Server Operating Systems and configuration.
•TCP/IP and LAN design.

Two years of experience applying the following:
•Enterprise surveillance systems, cameras and principals.
•Entrust tokens and related software along with general VPN connectivity.
•Polycom video conferencing system.
•Microsoft Exchange e-mail system.
•Enterprise e-mail archival system.

The City of Madison strives to provide exceptional customer service to all its citizens and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities, as well as the ability to: •Troubleshoot and resolve advanced level hardware and/or software network issues.
•Identify and document processes.
•Serve as project lead, resolve conflicts, prioritize and delegate.

For a complete list of the Knowledge, Skills, and Abilities, please see the IT Specialist 3 class spec.



Ability to meet the transportation requirements of the position.

Ability to participate in after-hours on-call rotation.

Physical Requirements:

Work is primarily sedentary in nature and performed in an office environment. Employees will be expected to use standard office equipment such as a telephone, computer, calculator, copier, and fax machine. Employees must have the physical strength, coordination and acuity inherent to set up, install and test computers up to 50 pounds as assigned. Employees may be expected to visit sites throughout the City in order to troubleshoot issues.