Company Info

CapTel, Inc.

5801 Research Park Blvd.
Madison, WI, United States

Phone: 608-441-8800
Web Site:

Company Profile

IT Tech Support


Job ID:



Madison, WI, United States 


Admin-Clerical, Customer Service, General Business, Information Technology


per hour

Job Views:


Zip Code:


Employment Type:

Full time



Job Description:

The Call Center Technical Support is primarily responsible for maintaining the technical-related issues in a live Call Center.

Essential Duties and Responsibilities: (Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time).
  • Support PC and LAN/WAN issues.
  • Fulfill Help Desk requests
  • Performs basic computer hardware and software maintenance, repairs, and installations.
  • Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
  • Maintain the telephony equipment for all CapTel Call Center agents.
  • Diagnose and resolve problems related to the CapTel Call Center systems.
  • Work with Ultratec Engineering Department to qualify new CapTel Call Center applications.
  • Maintain a positive work environment by providing daily support and assistance.
  • Attend job-appropriate meetings and training sessions.
  • Sign and abide by the CapTel Call Center’s Oath of Confidentiality, even after employment is terminated.

Job Requirements:

Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Technical/IS Degree completed or in process, certifications or equivalent experience.
  • 1-2 years of hands on Hardware Break/Fix experience highly preferred
  • General knowledge in workstation support in a Microsoft Windows XP or higher/Windows 2013 environment
  • LAN/WAN experience preferred
  • Setup and configuration of Windows workstations on a LAN
  • Strong skills in troubleshooting and repair of workstations and networks
  • Strong people skills – ability to both listen and communicate effectively
  • Proven leadership skills
  • Strong organizational skills

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, gender, religion, sexual orientation, disability, genetic information, genetic identity and any other status protected by federal, state or local law and regulation.