Company Info

Peterson Technology Group

1409 Emil St, Suite #2
Madison, WI, United States

Phone: 608-371-1672
Web Site:

Company Profile

Service Desk Dispatcher


Job ID:



Madison, WI, United States 


Information Technology


Based on experience per hour

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Zip Code:


Employment Type:

Full time



Job Description:

Peterson Technology Group is looking for a Service Desk Dispatcher to join our team. If you are the right candidate you will love playing “air traffic controller,” enjoy being detailed and organized, and delight in providing excellent customer service interactions. You will work in a fun, flexible work environment where no two days are the same.

We call our dispatchers “Tetris Masters” because they are skilled at fitting all of the puzzle pieces together for our team and our clients. You will need to speak and write articulately with our clients, pay high attention to detail, and love to create success for yourself and others. You’ll need a working knowledge of basic computer and operating systems and be able to discuss them with technicians and clients alike. You will be responsible for managing several engineers’ schedules and will get to work with a variety of people every day. You will not be bored!

We are Peterson Technology Group, a fast-growing managed services consulting company. In fact, we are the IT company that other IT companies call when they need advanced technical work. We focus on building our team so that our team can focus on our clients, and we love doing it.

We're not looking for just anyone; we want the best! Are you a good fit?  Apply below right now.

Job Requirements:

If you are the right person for our team, you will be:

  • Experienced with two or more years in a dispatcher or customer service position in the Information Technology (IT) industry;
  • Able to handle a fast-paced environment;
  • Eager to provide Disney-like customer service interactions;
  • Positive and professional with clients and teammates;
  • An initiative-taker with the ability to self-start when something needs to be done.