Responsibilities:
• Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process
• Ensure blood donors have relevant information and that questions are answered appropriately
• Learn and share the Red Cross story, including the mission, vision, and values
• Create a favorable impression of the Red Cross, and the blood donation process, that will encourage continued support
• Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed
• Be available and committed to the volunteer schedule
• Model excellent customer service behaviors
• Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution
• Set up and maintain cleanliness in Reception and Hospitality Areas
• Punctual and dependable in arriving for assignment(s)
• Work with collections team supervisor or charge staff to help convert right type donors to power red donations
• Responsible to inform donors about Red Cross volunteer opportunities and share recruitment materials
Qualifications:
• Willingness to support the American Red Cross mission
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from all walks of life
• Ability to represent the American Red Cross to the community
Time Commitment:
• 3-6 hours per shift. Preferred commitment 1 shift/month
To apply, please visit redcross.org/volunteer
