Company Info

Veridian Homes

6801 South Towne Drive
Madison, WI, United States

Phone: 6082263136
Web Site: http://www.veridianhomes.com/

Company Profile


Customer Care Representative


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Job ID:

5772

Location:

Madison, WI, United States 

Category:

Admin-Clerical, Customer Service, Entry Level, General Business

Salary:

per hour
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Job Views:

373

Zip Code:

53713

Employment Type:

Full time

Posted:

04.09.2019
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Occupations:

Administrative-Clerical: Administrative Support
Customer Support: General-Other: Customer Support-Client Care

Job Description:

Veridian Homes, an innovative company with an emphasis on smart growth and green built practices, has a great opportunity for a positive, quality-focused individual with exceptional people skills to join our Customer Care team!

Responsibilities include, but are not limited to:
• Coordinating responses to homeowner warranty calls and emails – scheduling service with the homeowner and trade partner
• Following up with homeowners to ensure warranty work is completed to their satisfaction.
• Working directly and daily with the Personal Builders throughout the build and warranty process 
• Assisting in determining and documenting root cause
• Tracking and reporting service levels, satisfaction, response rates and costs
• Performing related administrative duties

Job Requirements:

The successful candidate will possess strong attention to detail, superior customer service skills along with the proven ability to manage multiple priorities and provide consistent follow-through. Hands-on experience with MS Word and Excel is required. Education and experience in residential construction is desired.

We offer a competitive salary and excellent benefits. If you enjoy a fast-paced work environment that strives for continuous quality improvement, we welcome you to apply! Successful completion of a pre-employment drug screening is required for extended offers.

Veridian Homes is an Affirmative Action and Equal Opportunity Employer.