Intern, Call Center/Customer Service

 
Company Info
Common Ground Healthcare Cooperative

120 Bishop’s Way, Suite 150
Brookfield, WI, United States

Phone: 4143868077
Web Site: https://www.commongroundhealthcare.org/

Company Profile


Intern, Call Center/Customer Service


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Job ID:

5801

Location:

Brookfield, WI, United States 

Category:

Business Management, Customer Service, General Business, Health Care Services

Salary:

per hour
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Job Views:

11

Zip Code:

53005

Employment Type:

Intern

Posted:

04.16.2019
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Job Description:

Intern, Call Center/Customer Service
We are interviewing now for openings – don’t miss this opportunity!

 
Common Ground Healthcare Cooperative (CGHC) is a nonprofit, member governed health insurance cooperative with a mission to pursue better healthcare for individual consumers and small employers. CGHC is looking for College Interns who believe in our mission, are comfortable working in an exciting, fast-paced environment and who are compatible with our team of hardworking, fun and committed staff.
 
This is a full-time (Monday through Friday) paid internship that runs from May to August with potential for a permanent part-time position during the school-year, AND potential for permanent placement upon graduation. 

 
Position Summary
The Call Center is primarily responsible for maintaining effective customer service for all Common Ground Healthcare Cooperative (CGHC) members and stakeholders by utilizing excellent, in-depth knowledge of company products and procedures. This position will assist members and stakeholders in the areas of enrollment, premium payment, invoicing, benefits and claims. The Representative maintains customer satisfaction by using problem-solving skills and resolving issues for members and stakeholders. Customer service will be mainly provided via telephone and email but also may be provided in-person from time to time.  The internship program at CGHC will provide you the opportunity to explore different paths for career advancement in the healthcare industry.

                                                                        

Responsibilities   

  • Follows operating procedures and practices to ensure the highest level of patient/member safety and care.
  • Answers telephone calls, consults and assists members and stakeholders in the areas of enrollment, premium payment, invoicing, benefits and claims.
  • Problem solves independently to assist members and stakeholders with questions and/or concerns; requests supervisory assistance when needed.
  • Documents all calls in accordance with operating procedures.
  • Performs in accordance of the Member Service’s call volume goals and quality measurements.
  • Maintains company information and patient information in accordance with HIPAA requirements.

Job Requirements:

Requirements
  • Pursuing a degree in Business, Operations, Communication, Sales, Marketing, Health Care Administration or related field.  High School graduation or equivalent required. 
  • Have completed 60 credit hours with a minimum GPA of 3.0.
  • A strong work ethic with the desire to take on additional responsibility.
  • Ability to critically think to provide one-call resolution.
  • Excellent communication skills, including speaking, writing and active listening.
  • Strong PC usage skills, including strong knowledge of Microsoft Word.
  • Detail oriented; self-motivated, asks questions to clarify as necessary.
  • Must be authorized to work in the United States without sponsorship; must be 18 years of age or older.
  • Effective ability to ensure a high level of customer satisfaction. Ability to be culturally sensitive and work with diverse populations. 
  • Must be able to use a professional manner to deal courteously and effectively with members and other stakeholders.
  • Ability to identify and resolve customer issues by utilizing excellent CGHC product and process knowledge.
  • Ability to maintain confidentiality regarding company information acquired on the job required. Knowledge of or ability to learn HIPAA requirements.
  • Ability to have transportation available.
 
 
Join a winning team of committed professionals and make a difference every day!
 
Qualified applicants should send their resume to jobs@commongroundhealthcare.org.