Computer Operator/Data Center Operator

Company Info

2318 Mustang Way
Madison, WI, United States

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Company Profile

Computer Operator/Data Center Operator


Job ID:



Madison, WI, United States 


Information Technology


32000+ per year

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Job Description:

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.


24x365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor IGT's enterprise infrastructure and escalate issues as required.

  • Assist in the daily operation of computer systems.
  • Carry out all tasks on the daily checklist under supervision.
  • Generate reports required.
  • Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
  • Assist in the recovery activities necessary to restore normal operations.
  • Follow the correct escalation procedures within Computer Operations and other departments who are inter-dependent.
• Competitive benefits package including:
o Medical
o Dental
o Vision
o 401k
o Tuition Reimbursement
o 3 Weeks Vacation Starting
o 1 Weeks of Sick Time
o 11 Holidays
o 2 Floating Holidays
o Day of for Volunteerism
o Employee Discounts
o Employee Recognition Bonus Program
o Advancement Opportunity
o In Depth Training Program
o Much More….

Job Requirements:


•    Two-year technical college degree or comparable experience
•    1-2 years' experience in related field preferred
•    Builds strong relationships at all levels
•    Exhibits professional and customer appropriate communications (written and verbal)
•    Listens effectively and demonstrates empathy and understanding of others' concerns
•    Demonstrates knowledge of techniques needed, and experience in dealing with difficult or demanding customers
•    Demonstrates effective technical writing skills and presents information in a professional and engaging manner
•    Organizes and plans work effectively
•    Balances priorities among stakeholders
•    Completes work in a thorough accurate, well thought-out and timely manner and with attention to detail
•    Demonstrates initiative and self-motivation
•    Sets high goals for self and others and demonstrates a strong sense of urgency.
•    Achieves results in a high-pressure environment
•    Displays sound business judgment and exhibits common sense
•    Exhibits a high degree of ethics, integrity and confidentiality at all times
•    Demonstrates strong informal coaching and mentoring skills
•    Effectively delivers training in area of expertise
•    Effectively implements and manages processes

Preferred Experience 
•    Monitor and troubleshoot multiple technologies
•    Navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands
•    Working knowledge of FTP/SFTP protocols
•    Knowledge of Office suite and PC operating systems
•    Knowledge of Retailer POS and call center tools

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership